FAQs
Currently, this service is not available. We will promptly record your request for future improvements.
For installation, all of our products are designed for easy self-assembly. Because many of our items—such as computer desks, L-shaped desks, and bed frames—are large and heavy, we recommend having two people for the assembly process.
Each product comes with detailed, step-by-step graphic instructions, and many also include an installation video for added guidance. If anything is missing, damaged, incorrect, or not what you expected, don’t worry—we’ve got you covered. Just keep the original packaging, take photos of both the packaging and the product, and contact us at [email protected]. We'll quickly send you any necessary replacements at no cost, so you can enjoy your new furniture without the stress.
We accept payments through PayPal and Credit Card to ensure a smooth and secure payment.
For security reasons, we can not provide this service at this moment. However, our dedicated team will love to assist you in successfully placing your order online.
Please send an email to [email protected] for further assistance.
If you need to make changes to your order or cancel it, we're here to help! Here’s what you need to know:
How to Change Your Order:
As long as your order has not yet been shipped from our warehouse, we can assist you with your request. To avoid any hassle or potential issues, we recommend double-checking your order before finalizing your payment. For assistance, please email us at [email protected].
How to Cancel Your Order:
If your order is already in delivery status, we cannot guarantee that a change of address will be possible. However, we will do our best to accommodate your request. For cancellation assistance, please reach out to us at [email protected].
During the checkout process, there is usually a section or a designated field where you can enter your discount code. Simply type in the code and click on the "Apply" or "Submit" button. The discount will then be applied to your order total.
Additionally, some discounts may be automatically applied at the time of checkout without the need for a discount code. Always review the promotion's terms to understand if a code is needed or if the discount applies automatically.
Part of the reason that we are able to offer such great prices on our products is that we don't have any showrooms or salespeople. We encourage you to check out the hundreds of products on our website to get a sense of the quality of our furniture.
For the time being, we only have installation videos for certain products. You can find them on our Mossmuse YouTube channel. On the home page, click Subscribe>Playlist>Installation Guide. There is a list of installation videos available on the left. Our dedicated team is currently working to expand this list for future improvements.
If the order is in delivery status, we cannot guarantee that an change of address will be successful. We will try our best to accommodate your request. Please send an email to [email protected] for further assistance.
